Executive Director, Charlene McBrien-Morrison, comments on why listening to and acting on patient feedback and input is critical to "walking the talk" of a patient-centred healthcare system.
To improve the quality of healthcare in Alberta, providers and decision-makers need to understand the patient perspective. Kyle Kemp, senior data manager and lead with the HQCA, shares his perspective on the importance of patient experience surveys and how they can help capture this.
Kristina Watkins, HQCA employee and alumna Re-Imagine facilitator, shares a bit about the HQCA’s approach to building a high-performing team.
Can you help me understand how improvements can maintain, or better yet, lower the cost of healthcare delivery? Ben Higgins, Lead, Health System Analytics shares his response in our latest post.
When debating the size of healthcare administration, there are two important questions to answer first.
Civility describes an interaction that is respectful, transparent and inclusive. Andrew Neuner describes how it applies to conversations in healthcare.
Before we forge ahead toward this common destination of quality in healthcare, what conditions create an ideal and trusted space to pursue these dimensions? Andrew Neuner, HQCA CEO weighs in.
Dr. Greg Powell, O.C., MD FRCPC The business of any healthcare system is that of helping people. When people think about their healthcare experience, they reflect on the care they received and what happened to them, or the outcomes of