The personal side of scale and spread

HQCA CEO, Andrew Neuner, reflects on his experience supporting his mother's care journey and the My Care Conversations smartphone recording app, and shares some resources about how to effectively manage scale and spread of leading practice.

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“Paper” for the win

D'Arcy Duquette, Chair of the HQCA's Patient and Family Advisory Committee, shares thoughts about how healthcare leaders can 'walk the talk' of patient-centred care by listening to and acting on the voices of the patients they serve.

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The value of gathering patient experience data

To improve the quality of healthcare in Alberta, providers and decision-makers need to understand the patient perspective. Kyle Kemp, senior data manager and lead with the HQCA, shares his perspective on the importance of patient experience surveys and how they can help capture this.

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