Healthcare basics for Albertans now available

Together with patients, families, citizens and healthcare providers, Alberta Health Services is launching the first in a series of topics for Albertans to understand the healthcare landscape. Healthcare 101 is an online information series

Read more →

Patient Concerns Management Framework

In 2007, under the direction of the Health Quality Network (HQN), the HQCA first created the Patient Concerns/Complaints Resolution Provincial Framework to help organizations develop, implement, and refine processes to effectively manage the

Read more →

2017 Patient Experience Award Recipients Announced

This year’s Patient Experience Awards once again highlighted the amazing work underway in the province to make positive impacts on the patient experience. For the second year, the HQCA, in partnership with our Patient/Family Safety Advisory

Read more →