Just Culture- Building trust for better patient care
The HQCA is excited to announce the launch of the just culture website, just culture is an initiative focused on providing safer patient care across the healthcare system.
Quality Exchange- Rivercrest Care Centre
The HQCA is please to feature the Rivercrest Care Centre as the third in a four-part series featuring positive stories from long-term care facilities in Alberta.
2019 Patient Experience Awards – Inspiring positive change
The call for applications is now open for the Health Quality Council of Alberta's 2019 Patient Experience Awards and submissions will be accepted from January 11 to February 22, 2019.
Quality Exchange- Wing Kei Care Centre
The HQCA is pleased to profile Wing Kei Care Centre as the second in a four-part series featuring positive stories from long-term care facilities in Alberta.
HQCA contributes to the Canadian Health Care Facilities standard
The HQCA is helping to plan the hospitals of the future. We've contributed to the new CSA Z8000 Standard for planning and design for new healthcare facilities in Canada.
Healthcare basics for Albertans now available
Together with patients, families, citizens and healthcare providers, Alberta Health Services is launching the first in a series of topics for Albertans to understand the healthcare landscape. Healthcare 101 is an online information series
Healthcare Quality & Safety Management: A Framework for Alberta
We are pleased to publish the Healthcare Quality & Safety Management: A Framework for Alberta and the companion document Healthcare Quality & Safety Management: Sample Scenarios. In collaboration with the Health Quality Network, we
Patient Concerns Management Framework
In 2007, under the direction of the Health Quality Network (HQN), the HQCA first created the Patient Concerns/Complaints Resolution Provincial Framework to help organizations develop, implement, and refine processes to effectively manage the
2017 Patient Experience Award Recipients Announced
This year’s Patient Experience Awards once again highlighted the amazing work underway in the province to make positive impacts on the patient experience. For the second year, the HQCA, in partnership with our Patient/Family Safety Advisory
Video – Patient Experience Awards: Inspiring Positive Change
Below is the complete webcast and slides from our inaugural Patient Experience Awards. You can hear firsthand from the winners about their initiatives: For more information about our Patient Experience Awards program, click here.