Understanding parent and guardian experiences with mental health services for children and youth

In partnership with Alberta Health, the Health Quality Council of Alberta (HQCA) launched a survey to better understand parent and guardian experiences with mental health services for their child or teen –

Was care coordinated? How many people did your child see before receiving support? How many times did you have to share your story? Was the concern addressed? Were there gaps in care received?   

The HQCA will survey and interview parents and guardians with children ages 6 to 18 years who have needed or received health or community-based services for any mental, behavioural or emotional concerns in five Alberta communities: Grande Prairie, St. Albert, Red Deer, Airdrie and Lethbridge.

Working to inform improvements

This work will help us better understand the flow of care in and across programs and services in Alberta and will be used to inform Alberta’s performance measurement framework for addiction and mental health.

Survey Resources

Print

FAQs document

If you have additional questions about the work, the survey or HQCA, you can learn more in this Frequently Asked Questions (FAQ) document. More →

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Fact Sheet

Fact Sheet about the HQCA project: Understanding parent and guardian experiences with mental health services for children and youth. More →

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Poster

Electronic poster for recruitment. More →

Seeking help now? If you are in an emergency situation – call 911.

If you are in an urgent situation 24/7 crisis support can be accessed at the following numbers:

  • If suicide is a possibility, call 911
  • Alberta Mental Health Help Line: 1 (877) 303-2642
  • Alberta Addictions Helpline 1 (866) 332-2322
  • Distress Line (Edmonton and area): (780) 482-4357
  • Distress Centre (Calgary and area): (403) 266-4357
  • Distress Line of South Western Alberta: (403) 327-7905
  • First Nations and Inuit Hope for Wellness Help Line 1 (855) 242-3310
  • Kids Help Phone 1 (800) 668-6868
  • Rural Distress Line: 1 (800) 232-7288
  • 2-1-1 to speak to an Information & Referral Specialist, or search the online community resource directory

I you are looking for less urgent mental health services, you may find useful information at the following links: