Patient Experience Awards

OPEN NOW – 2021 call for applications

The Patient Experience Awards were established by the HQCA and its Patient and Family Advisory Committee to recognize and spread knowledge about initiatives that improve the patient’s overall experience in accessing and receiving healthcare services.

Who can apply?

Any individual or team in Alberta involved in designing and implementing an initiative that promotes a positive patient experience in accessing or receiving healthcare services.

A successful applicant:

  • Has some evidence from the patient perspective that something needed to be changed or improved (not just a provider-identified change),
  • Engages patients and/or their family members in the process to improve (including the evaluation),
  • Acts on patient and/or family feedback, and

Can show how their patients’ and their families’ experiences have been positively impacted by this approach or initiative.

What types of initiatives qualify? 

Initiatives in any healthcare setting including, but not limited to: primary care, acute care, home care, transitions in care, and continuing care. The initiatives that will be considered must have resulted in a positive impact on the patient experience.

Click on the tabs in the menu to the left to learn about previous award recipients.

How do I apply for the award? 

Applications are to be submitted in two sections, described below. The application guide and form, in either Word or fillable pdf format can be downloaded here:

Part A, which is to be submitted by November 27, 2020 includes:

  • a 250 word summary. The summary should touch on how the individual or team positively impacts specific element(s) of patient experience (outlined on page 3) and why you feel the initiative should receive this award.
  • two statements of support that describe or show how the nominee consistently delivers positive patient experience. At least one of the statements of support must come from a patient or family member (please see the HQCA’s definition of family). The statements can be submitted in a format that the recommender feels most comfortable with (e.g., letter of support, video, audio recording, poem, artwork, etc.).

The summaries will be reviewed by the selection committee and a short list of nominees will be formed.

If you need help with how to approach your Part A submission, please take a look at this sample and suggestions from 2020 applicant, the Hope Hallway Project at the Foothills Medical Centre. You can also reach out to us at for more guidance.

Those on the shortlist will be asked to complete Part B of the nomination, which involves a 2,000 word detailed summary. Expectations for Section B are described on page 6 of the guide found here. Section B is due on February 28, 2021.