This framework outlines what healthcare providers, managers, and executives need to do to effectively manage quality and safety in the healthcare system. It describes three components of quality and safety management: two models that highlight the important conceptual elements required to effectively manage healthcare quality and safety, and a foundational set of enablers to facilitate success.
The framework is supported by a companion document, Healthcare Quality and Safety Management: Sample Scenarios, which describes how to apply the elements in the framework.
These documents are a product of the need identified by the Health Quality Network (HQN), where it was determined our province required a common understanding and description of how to lead and manage quality and safety. We’d like to acknowledge the support of the HQN and the member organizations in the development of the framework.